In our 11 years, we have supplied assistance and support to organizations as small as the 2-person office, or as large as the 1,000-user regional LAN/WAN operation – from a single workstation to a multi-location national corporation. We have developed significant expertise with desktop hardware and software, technology infrastructure, TCP/IP communications, Microsoft Windows Active Directory and Exchange, and the training you need to run it day-to-day.

We pride ourselves in providing:

A first-class customer support experience.
You call. We listen. You will always meet with a courteous and professional attitude, either on the phone or in person, and never be left with the feeling you were “talked down to” with “techno-babble”

A unique response
While many vendors provide “cookie cutter” responses to their customers (one answer that they “push” on everyone), we provide custom solutions based on proven, tested technologies that deal more directly with YOUR needs.

An environment of trust
We make only those commitments we know we can keep, and then keep them. We stay focused and do “whatever we have to” to get the job done per our commitment.

Fair and honest billing practices
We will not “nickel and dime” you every time you call with a question. Nor will we round up a 10-minute call to an hour of billable time. We realize that it is important to spend your money wisely, and work towards helping you feel that way about the money you spend on us.

A commitment to know your business
The better we know your business, the more likely we are to solve your business issues right the first time.  As such we become a much more valuable partner.

A continual drive to improve
If you ask the question “How can we improve?” regularly, you’ll come up with answers.   There’s almost always a better way.   We strive to constantly look for better ways of doing business and improving ourselves and our service.

"Since 2001 we have been using Desktop Services to help us in the planning, design and growth of our corporate network.  Today, our network spans 2 continents and has more than 350 users utilizing the latest wireless, security, email, communications, and Active Directory technologies, all working within our financial expectations."

Salvatore Scafidi
IT Director
TORCON, INC
www.torcon.com